General informations
Lufthansa is a German airline created in the 1920s through the merger of two airlines. It develops very quickly during the Second World War but will suffer from having collaborated with the Nazi regime.
At the end of the 1960s, the company invested in new Boeing models, such as the Boeing 737. Its main hub is Frankfurt Airport. However, in order to declutter Frankfurt Airport, it is building a new terminal at Munich International Airport.
In May 2010, it received the first Airbus A380 which will connect during its first flight Frankfurt to Tokyo.
Noumea-paris
Take advantage of our exceptional rates for flights departing from noumea and bound for paris. we take the shortest route to asia, and then via munich or frankfurt.
from
180,500 XPF incl. VAT*
Bagages
Hand luggage
Dimensions for hand luggage : 55x40x23cm and for foldable garment bags : 57 x 54 x 15cm.
Checked baggage
Regardless of the booking class, the maximum size accepted per bag is 158 cm (largeur + hauteur + profondeur).
The following basic baggage allowance rules apply to all long-haul flights operated by Lufthansa:
New fares on flights within europe
For flights within Europe, the baggage allowance rules depend on the new fare types:
With the new Light fare, the transport of a piece of baggage weighing up to 23 kg is chargeable. With the Classic or Flex fare, each passenger is entitled to one piece of baggage weighing up to 23 kg free of charge as usual.
The new fares in Europe and the associated baggage allowance rules are valid for tickets issued on or after July 28, 2015 and for departures on or after October 1, 2015. For departures until September 30, current baggage allowance rules apply for Business Class and Economy Class. They are identical to the rules for long-haul flights.
Excess baggage
For excess baggage on Lufthansa, please follow the following link: http://www.lufthansa.com/fr/fr/Excedent-de-bagages
Children
Important information for air travel with children
Following a new European Union order, children must now have their own travel documents with photo. Passports on which children are added are no longer valid, regardless of the age of the children. We recommend that you apply for passports or identity cards for your children as soon as possible.
Sitting together – reservation of seats for the whole family
On a long-haul flight, it is particularly important that all members of the same family can be seated next to each other and that the children are seated in their preferred place, for example near the window or the toilet. We therefore recommend that you reserve your seats at the same time as you book your tickets. For Economy Class passengers, this chargeable service is available on all Lufthansa flights depending on the chosen fare/booking class.
If you have not reserved seats in advance, Lufthansa recommends that you use online or mobile check-in from 23 hours before departure in order to choose the seats of your choice at no extra charge. However, you have no guarantee that the seats you want are still available. You can book your seats on the website lh.com or directly at the airport.
Quick and easy check-in for the whole family
Thanks to online or mobile check-in, you can, from 23 hours before departure, easily choose your seats on board for the whole family, check in and print boarding passes or receive them directly on your mobile phone. . You save valuable time and arrive more relaxed at the airport, where all you have to do is drop off your luggage at the baggage drop-off counter, or at the Lufthansa automatic terminals in Frankfurt, Munich and Hamburg. For more information, see the section. Online check-in and family bag drop.
In stroller to the plane
You can bring your child’s stroller to the door of the plane, it is taken care of by the airport staff and will be returned to you upon landing. Families with children have priority to board the plane, which allows them to start their trip more serenely. Before checking in your baggage, please ask our ground staff if you can keep your stroller until boarding.
Bring a child safety system
To reinforce the passive safety of children under 7 on board, you can bring your own safety system (car seat or baby carrier, for example). The use of such a device is optional. Families being invited to board before other passengers will have the necessary time to quietly install and secure their child’s car seat.
Children’s menu – A funny pretzel in the shape of a face, delicious fresh pasta and gourmet desserts: fun, fresh, colorful, healthy and delicious, the new children’s menus served on board Lufthansa flights are a real treat for the palate and the eyes.
Cooking in color is the specialty of the very creative cook Sybille Schönberger. This lover of painting loves colors, which she declines both on the canvas and on her plates. A concept that not only appeals to children!
The inventive children’s menus created by Sybille Schönberger are now offered on board our flights. Of course, prepared from fresh produce and presented in a playful and colorful way, they are likely to make parents envious.
Lufthansa attaches particular importance to the quality of the menus served to young children on board, both in terms of taste, health and diversity.
Book a children’s menu
You can order children’s menus free of charge on all long-haul flights and certain flights within Europe as soon as you book your tickets.
Tasty children’s menus can be reserved later online up to 24 hours before departure. The officers of Lufthansa Service Center are at your disposal.
Special menus and baby food
If your children require special food for dietary, religious or nutritional reasons, you can place an order and choose from 17 different menus.
Food for babies or young children (bottles and small jars, knacks, soups) is available in limited quantities on board Lufthansa flights and does not need to be ordered when booking.
Registration
Online and mobile check-in
From 23 hours before departure, you can check in, choose your seat and print your boarding pass online, or receive it directly on your mobile phone, wherever you are, for you and all passengers traveling with you.
Automatic recording
Subscribe now to the automatic check-in service and receive your mobile boarding pass from 23 hours before departure, either by SMS or by email, directly on your mobile phone. It is the ideal solution to start your travels without stress and save precious time at the airport. This service is available free of charge on all Lufthansa flights in Europe within the Schengen area.
Airport information and check-in deadlines
Here you will find all the useful information concerning the different recording options which are at your disposal, as well as the latest check-in time at the airport that concerns you.
Check-in deadlines are set at each airport to ensure punctuality of flights. After a certain time limit, you must have already checked in for the flight (either directly at a counter at the airport, online, or by mobile phone or text message). You must also be in possession of your boarding pass and check in your baggage.
Currently, two automatic baggage terminals are available in Frankfurt. Baggage kiosks are located in Departures B, counters 453-461.
Munich Airport is equipped with 19 automatic terminals located at the north and south entrances of the airport, counters 410-415, 476-482 and 485-490.
In Hamburg, the automatic baggage terminals are located at the check-in island, lines 7 and 8.
Baggage check-in at automatic kiosks in munich, frankfurt and hamburg
In Frankfurt, you currently have the option of checking in your baggage yourself at a large number of self-service bag drop-off points.
Alone: you must be in possession of a boarding pass (online, mobile, or via an automatic terminal). With your boarding pass, you can now easily check in your baggage yourself at an automatic bag drop.
Requirements for checking in baggage at automatic baggage terminals
To be able to check in your baggage at an automatic terminal, you must already have a boarding pass. You must also have the necessary travel documents. If you are traveling with a excess baggage or special baggage, please go to a baggage check-in counter.
Baggage check-in at an automatic terminal:
– Place the boarding pass barcode on the scanner. If you are using a mobile boarding pass, your phone must be switched on.
– Check the details of your reservation that appear on the screen and, if they are correct, press Check Baggage.
– Place the first piece of luggage on the conveyor belt.
– The self-adhesive luggage tag prints automatically.
– Attach it to your luggage.
– Confirm the routing of your luggage. Proceed in the same way with the other luggage.
– A receipt is issued to you. Please keep it until your baggage is delivered to the destination.
Baggage check-in at a baggage check-in counter
As soon as you have issued your boarding pass (online, mobile or via an automatic terminal), you can go directly to a baggage check-in counter.
You get back part of the baggage tag and this serves as proof of baggage check-in. This proof is necessary, in the event of non-return of the luggage, to establish a file for lost luggage. Please keep this part of the baggage tag until you collect your baggage at the destination.
Large baggage check-in
Surfboard, stroller, hiking backpack – some baggage must be checked in at the large baggage counter. At Frankfurt Airport, bulky baggage can be checked in at counter 445. At Munich Airport, the large baggage counter is located in Terminal 2, Level 04, near the counters 25 and 26.
To find out whether your baggage is considered bulky, contact the Lufthansa agents directly at the airport.
Travel Assistance
Reservation
To prepare your trip as well as possible, please inform us of your particular needs preferably when you make your reservation, and at the latest 48 hours before departure. After this period, we cannot guarantee the availability of the appropriate services.
As soon as you book, you can help us adapt our services to your needs, on the ground and during the flight. Indeed, to be able to ensure you the best conditions of comfort at the airport and on board, we need some information about you beforehand. If you book a ticket over the phone, please let us know your special requirements before the booking is complete.
At the airport
You should allow enough time to calmly get to the airport and check in. We recommend that you arrive at the airport 90 minutes before departure. This mainly applies to foreign airports that you do not yet know. It is advisable to inform yourself, before your departure, of the conditions in force from the return airport.
Please tell the check-in counter which special service you have ordered so that we can take care of you immediately and, if necessary, give you priority boarding. Although there is no obligation, please let us know the nature of your disability (e.g. reduced mobility, pacemaker, etc.).
Our services
The special services for passengers with reduced mobility provide in all cases for the transport of the passenger to and from the aircraft, as well as support during connections.
Services for wheelchair passengers
• Wheelchairs provided by Lufthansa are free of charge. If you bring your own folding chair, we transport it free of charge. Your wheelchair is transported in the hold.
• Please let us know when booking if a wheelchair needs to be provided at the departure/arrival airport. If you are bringing your own wheelchair, please let us know its dimensions, weight and special features (foldable/non-foldable, competition wheelchair).
• In case your wheelchair is equipped with a battery, please find out what type of battery it is, and report this when booking the flight. Gel batteries, dry batteries and wet batteries can remain in the wheelchair. The poles of the battery must nevertheless be insulated, for example by means of adhesive tape, in such a way as to avoid a possible short circuit. In addition, wet batteries must be disconnected and secured before boarding, by yourself or your companion.
• We kindly ask you to make your request for assistance, such as a request for an electric wheelchair, at least 48 hours before departure.
Services for visually impaired passengers
If you are blind, you can start your trip without a flight fitness test. Please see guide dog information. We offer blind passengers the following services:
• special and personalized communication of safety instructions
• special information in case of delay and other special travel conditions
• other services, for example an accompaniment to the airport
Services for hearing impaired passengers
To prepare your trip as well as possible, please inform us of your particular needs preferably when you make your reservation, and at the latest 48 hours before departure.
Information for passengers with mental disabilities
Mentally disabled passengers are requested to travel with an accompanying person.
Accompanying
Please note that the presence of an accompanying person is necessary in the following cases:
• the passenger is unable to ensure his own evacuation
• the passenger cannot communicate with the cabin crew regarding security measures
• the passenger is unable to understand/observe the safety instructions
Guide dogs and other service dogs
You have the option of transporting a guide dog free of charge. We advise you to use a harness and a muzzle. However, the number of animals authorized in the cabin is limited. We therefore ask you to inform us as soon as possible if you plan to travel with a blind dog.the. We draw your attention to the fact that in some countries, special formalities apply to the entry of animals into the territory; you need to know about it in advance.
You also have the option of traveling for free with an ESAN (Emotional Support Animal) dog. For this, you must have a medical certificate attesting to your need to travel with an assistance dog. Please note that the service dog’s fitness to travel in the aircraft cabin will need to be checked prior to boarding.
On long-haul flights, preventive hygiene measures must be taken with regard to the dog. The ability of the dog to relieve itself in a controlled manner must be confirmed in writing, so that other passengers are not disturbed in any way.
For more information related to the formalities for the transport of animals, click here
Checklist for booking
We have compiled a checklist that will allow you to quickly check if you have everything planned before your flight.
For more information, click here
Loyalty programs
Earn miles by flying
You can earn Miles on all scheduled flights operated by Lufthansa.
You receive:
- award miles
- status miles
- HON Circle Miles for your First and Business Class tickets.
- Executive Bonuses: 25% for Frequent Travellers, Senators and HON Circle members
How to earn miles with Lufthansa
- In Europe, levels fixed Miles apply according to each booking class.
- For international flights, the number of Miles earned depends on the booking class and the distance flown.
Overview of the number of award miles
Award tickets as well as discounted tickets granted to employees in the tourism sector (eg ID, AD) are generally not entitled to earn miles.
