Privacy Policy

Privacy Policy

The company Axxess Travel registered in the Trade and Companies Register of Noumea under number B X XXX XXX, whose head office is at XXX XXX XXX, is concerned about the protection of your privacy and intends to ensure the protection of the personal data which it are entrusted.

In order to inform you about the processing of your personal data, this valid policy is made available to you on the website https://www.maxiweb.nc.

Axxess Travel is the data controller.

The purpose of this policy is to provide you with as much information as possible on how your personal data will be processed in compliance with law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms in its modified version as well as in compliance with other applicable French and community texts and in particular the GDPR (European Regulation of April 27, 2016).

− PERSONAL DATA AND COOKIES −

 

INTRODUCTION

 

As part of its travel agency activity, and its derived commercial activities, Axxess Travel is required to process information about you. For example, by browsing our websites or our mobile and digital applications, by filling out a newsletter subscription form, by clicking on an advertising link that we present to you, you send us information, some of which is likely to identify you. (” personal data “).

This Privacy Policy informs you of how we collect and process your personal data. We invite you to read it carefully.

Important

We only use your personal data in the cases provided for by the regulations in force:

• The performance of a contract we have entered into with you, and/or
• Compliance with a legal obligation, and/or
• Your consent to the use of your data, and/or
• The existence of a legitimate interest in using your data. Legitimate interest is a set of commercial or business reasons that justify the use of your data by Axxess Travel.

For any questions relating to this document, you can contact the processing manager of Axxess Travel (axxessreservation@axxesstravel.nc).

WHO IS RESPONSIBLE FOR THE PROCESSING MENTIONED IN THIS DOCUMENT?

The controller mentioned in this document is Axxess Travel, a limited liability joint stock company with capital of XXX.XXX.XXX CFP, registered in the Noumea Trade and Companies Register under number X XXX XXX, of which the head office is located at XXX XXX XXX and of which Mr. XXX XXX is the legal representative. .

 

WHAT DATA DO WE COLLECT ABOUT YOU AND UNDER WHAT CIRCUMSTANCES DO WE COLLECT IT?

 

 

The data that you transmit to us directly

During the various contacts we have with you, you may be required to provide us with information that concerns you. They are collected in particular when subscribing to a newsletter or requesting contact.

These data include your e-mail address and any other information that you wish to bring to our attention.

 

The data we collect during our commercial relationship

The data we collect during our business relationship with you include the following:

 

• Your request to be contacted quickly by email or telephone;
• Your request to receive our newsletter;
• The requests you have made to our community manager or the incidents you have reported to us, for example concerning the performance of our services;

 

Data we collect automatically

During each of your visits to our sites and applications, we collect information relating to your connection and your browsing. Different technologies can be implemented to collect this data. The main one is the cookie.

 

Data collected through cookies

A cookie is a text file deposited during the consultation of a site, an application or an online advertisement and stored in a specific space of the hard disk of your computer or your mobile device. Cookies are managed by your Internet browser and only the issuer of a cookie can decide whether to read or modify the information contained therein.

A cookie has a limited validity period. Its deposit and storage on your terminal are done in compliance with the applicable legislation and subject to the choices that you have expressed and that you can modify at any time, under the conditions specified in article 9 below.

A cookie does not identify you personally. It allows its issuer to recognize your terminal and to collect a certain amount of information relating to the navigation carried out from this terminal.

Cookies have several functions, such as allowing you to navigate efficiently on a site or an application, remembering your choices, the goods and services you wish to purchase, offering you relevant advertising content according to your expressed centers of interest. while browsing.

You can find more information about cookies on the following sites:

• www.cnil.fr
• www.allaboutcookies.org
• www.allaboutcookies.org
• www.aboutcookies.org
• www.youronlinechoices.eu

The cookies deposited by Google analityc on behalf of the company Axxess Travel subject to your choices give us access in particular to the following information:

• Identifiers of the equipment you use (IP address of your computer, Android ID, Apple ID, etc.),
• Type of operating system used by your terminal (Microsoft Windows, Apple Os, Linux, Unix, BeOS, etc.),
• Type and version of browser software used by your device (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.),
• Dates and times of connection to our services,
• Address of the originating Internet page (“referrer”),
• Browsing data on our services, content viewed.

 

Data collected by standard Internet technologies

We may also use standard Internet technologies, such as scripts, pixels and redirects. Scripts (sometimes called tags), written in javascript language, are programs that run in your browser and perform various actions, such as sending information to our servers. Scripts are also capable of creating pixels.

Pixels (sometimes called clear GIFs, clear GIFs, or Web-bugs) are lines of code that display a graphical (usually invisible) image on a web page or in an email. Redirects make a web page available under multiple page addresses (URLs). When a browser opens a redirect URL, a page with a different URL is opened.

The purpose of these technologies is to improve your experience on our sites and applications, including to provide you with personalized content according to your interests.

For example, when a user clicks a share button on an article, a script creates a pixel that counts the share. Thus, we are able to know the total number of shares of an article, and we can establish the ranking of the most shared articles.

These technologies give us access to the following information in particular:

• Information relating to your use of our sites and applications;
• Information relating to the presence of cookies on your terminal, the time and date of consultation of a page, and a description of the page where the web beacon is placed;
• Information on the reading or not of the e-mails that we send to you, on the clicks that you make on the links contained in these e-mails.

Our sites and applications may also include scripts, pixels and redirects from third parties. These technologies allow third-party service providers to collect certain information such as your browser type, and the web page that redirected you to our websites.

These third-party service providers process the information they collect for purposes of auditing, research, and to report information about our sites and applications and the advertisements viewed on them. We do not share your identification data with these third parties as part of their use of these technologies.

 

Data provided by mobile devices

Some mobile devices, depending on the features you have activated (for example: “Push” or “Geolocation”) when downloading one of our applications, send information, including: model of your phone, version of its operating system, operation, type of connectivity, name and version of the application used.

These data, necessary for the proper functioning of the mobile applications that we publish, are automatically processed by our servers in order to be able to provide you with a service and advertisements adapted to the technical characteristics of your device and to measure the audience of our application.

In addition, if you have accepted this feature when downloading our applications, we are able to identify the physical location of your device (geolocation), in particular to inform you about content or offers that we believe are in line with your expectations or areas of interest or to improve your experience on our mobile applications. In accordance with applicable law, location-based features may be disabled at any time in your device’s system settings.

 

The data we assume

We are likely to establish, by comparing the data we have about you and general and anonymous statistical information, assumptions about the content and services able to meet your tastes or your uses.

 

Data relating to minors

In principle, our products and services are intended for adults capable of entering into contractual obligations.

The minor user must obtain the consent of his legal guardian prior to the communication of personal data concerning him.

For registration on our sites and some of our online services (newsletter for example), the age of 16 is accepted.

A user under the age of 18 at the time of publication or creation of an online account has a specific right to the erasure of data concerning him. For any information, please contact the company data protection officer AxxessTravel(axxessreservation@axxesstravel.nc).

 

Data relating to a third party

Before offering a subscription or any other product or service that we market to a third party, you must ensure that the person concerned accepts that their personal data, in particular their postal address, be communicated to us.

 

 

Exclusion of any sensitive data

AxxessTravel does not collect any sensitive data about you. The following are considered sensitive data: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data relating to health or sexual orientation. If such information were in any way communicated to us, it will be deleted.

 

FOR WHAT PURPOSES DO WE USE YOUR DATA?

 

This article tells you the main purposes for which we use the data mentioned in article 3.

 

Operations necessary for the supply of products or services

• Management of subscriptions to our newsletters and/or e-mail alerts;
• Customer relations: provision of a community manager accessible by e-mail for any questions or complaints;
• Carrying out satisfaction surveys;
• Sending information on the modification or evolution of our services;
• Management of the exercise of your rights over your personal data, under the conditions provided for in Article 9;
• Verification of compliance with applicable legislation, our contracts and general conditions of use.

 

Marketing and commercial prospecting operations relating to the company’s publications, products and services AxxessTravel

• Updating to postal standards, updating, enrichment and deduplication of your personal information in a dedicated company database AxxessTravel;
• Sending marketing, advertising and promotional offers relating to our products and services by post, asilage, e-mail, mobile notifications, on social networks or any other medium;
• Personalized loyalty or commercial prospecting actions;
• Setting up contests or other promotional operations;
• Collection of customer opinions;
• Development of trade statistics.

 

Transactions related to commercial partnerships

• Sharing, exchanging or renting files with business partners in compliance with current regulations and security requirements;
• Sending marketing, advertising and promotional messages relating to the products and services of partners by post, asilage, e-mails, mobile notifications, on social networks or any other medium;
• Setting up contests or other promotional or event operations with business partners.

 

Purposes associated with the deposit of cookies on your browser

 

Operation and optimization of navigation on our sites and applications

• Adaptation of the presentation of our sites and applications to the display preferences of your terminal (language used, display resolution, operating system, etc.) during your visits, depending on the hardware and software for viewing or reading that your terminal has;
• Storage of information relating to a form that you have completed on our site (registration or access to your account) or to products, services or information that you have chosen on our site (subscribed service, content viewed, purchase made, etc.) ;
• Automatic connection to the reserved or personal areas of our site, such as your account, using identifiers or data that you have previously entrusted to us;
• Provision of sharing tools on social networks;
• Management of our platforms and performance of internal technical operations in the context of problem solving, data analysis, tests, research, analyses, studies and surveys;
• Implementation of security measures;
• Quality measures to ensure that the display of our content is suitable for your device.

 

Measurement of attendance and daudience

• Establishment of statistics and volumes of visits and use of the various elements making up our site (headings and content visited, routes) in order to improve the interest and ergonomics of our services;
• Accounting for the total number of advertisements displayed by us on our advertising spaces, ranking and statistics;
• Analysis of audiences based on the results of advertising campaigns;
• Determination of interests and behaviors;
• Improved customer/user knowledge for personalization purposes.

 

HOW LONG DO WE KEEP YOUR DATA?

Your personal data is kept for a period in accordance with legal provisions or proportional to the purposes for which it was recorded. Certain retention periods meet the legitimate interest of the company AxxessTravel as specified in the introduction.

 

The retention periods vary depending on whether we have an ongoing contractual relationship (you are an active customer), whether we have had a contractual relationship with you in the past (you are an inactive customer) or whether we have never had a relationship of this type with you (you are then a prospect). The data related to your browsing on our online services collected by the cookies you have authorized have a specific retention period.

The table below mentions the main retention periods for your data.

In any event, we regularly review the information we hold. When their retention is no longer justified by legal, commercial requirements or related to the management of your customer account, or if you have made use of a right of modification or deletion, we will delete them in a secure manner.

WHO IS LIKELY TO HAVE ACCESS TO THE DATA WE COLLECT?

 

Access to data within the company AxxessTravel

Are likely to have access to some of your data:

• Employees of the administrative, accounting and management control, IT, community management and marketing & sales departments.

Access to your data is based on individual and limited access authorizations. Staff who can access personal data are subject to an obligation of confidentiality (by a nominal and personal commitment to confidentiality).

 

Data transmission

• Relations with Axxess Travel and its subcontractors

In order to allow you to use our sites and applications, Axxess Travel may transmit some of your personal data to Maxiweb and Maxiweb. The Maxiweb company is the company that publishes the sites and applications and the Maxiweb company that deals with the marketing department.

They are also likely to have access to some of your data:

They provide services on our behalf, including:

• Management of digital calls (contact request on the site or request on facebook)
• Personalization of the content of sites and mobile applications
• Carrying out maintenance operations and technical developments
• Collection of customer reviews
• Provision of analytical solutions or audience measurement statistics

The access of our subcontractors to your data is based on signed contracts mentioning the obligations incumbent on them in terms of protecting the security and confidentiality of the data.

 

Social media platforms

The use of social networks to interact with our sites and applications (in particular the “share” buttons of Facebook, Twitter, Google+) is indeed likely to lead to the exchange of data between the company AxxessTravel and these social networks.

For example, if you are connected to the social network Facebook and you consult a page of the site https://www.maxiweb.nc, Facebook may collect this information.

We therefore invite you to consult the personal data management policies of the various social networks to find out about the collection and processing they carry out on your data.

 

Our business partners

They promote products or services on their own behalf or on behalf of advertisers. We draw your attention to the fact that if you decide to subscribe to the products or services of our business partners and you let them access some of your information, in particular by connecting to their sites or applications, their privacy policies and their cookies are binding on you. We have no control over the collection or processing of your data implemented by our business partners on their own platform.

 

Police authorities, judicial or administrative authorities

When we have a legal obligation to do so or in order to protect the rights, property and safety of the company AxxessTravel.

 

IS YOUR DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

We store your personal data in the European Union. In any case, we ensure that the processing is carried out in accordance with this privacy policy and that it is framed by the standard contractual clauses of the European Commission which make it possible to guarantee a sufficient level of protection of privacy. and fundamental human rights.

 

HOW IS YOUR DATA PROTECTED?

As data controller, we implement appropriate technical and organizational measures in accordance with the applicable legal provisions, to protect your personal data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access. authorised, and in particular:

• The appointment of a data protection officer;
• The creation of a unit dedicated to the security of information systems;
• Raising awareness of the confidentiality requirements of our employees who have access to your personal data;
• Securing access to our premises and our IT platforms;
• The implementation of a general IT security policy for the company;
• Securing access, sharing and transfer of data;
• The high level of data protection requirements when selecting our subcontractors and partners.

 

WHAT ARE YOUR RIGHTS ?

 

 

Your rights regarding access to your personal data

You have the right to access your personal data and to request that it be rectified, completed or updated. You can also request the erasure of your data or oppose their processing, provided that you have a legitimate reason.

You can request to exercise your right to the portability of your data, that is to say the right to receive the personal data that you have provided to us in a structured, commonly used format and the right to transmit this data to another responsible for processing.

Finally, you can formulate directives relating to the storage, erasure and communication of your personal data after your death.

You can exercise your rights with the company’s personal data protection officer AxxessTravel at the following address: XXX XXX XXX or by email: axxessreservation@axxesstravel.nc.

 

Before responding to your request, we may verify your identity and/or ask you to provide us with more information to respond to your request. We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law.

 

In the event of an unsatisfactory response, you can lodge a complaint with the National Commission for Computing and Liberties CNIL.

 

Your rights to object to commercial solicitations

We may use your contact details for commercial solicitations, in accordance with applicable law and the terms of this privacy policy. You can object to these solicitations at any time, according to terms that depend on the communication channel we use to send them to you.

 

Commercial solicitations by electronic means (e-mail):

We comply with the rules of article L.34-5 of the postal and electronic communications code which provides for the prior and express collection of your consent for the sending of commercial prospecting by electronic means (e-mail, push notifications or SMS ).

However, your express and prior consent is not required when you are already a customer of Axxess Travel and the purpose of our solicitation is to offer you products or services similar to those we already provide to you.

In any case, you always have the possibility of opposing the receipt of these solicitations by clicking on the unsubscribe link provided in each e-mail.

 

Commercial solicitations on mobile applications

When you first open the Axxess Travel mobile applications on your smartphone or tablet, you can give permission to receive mobile or “push” notifications. These notifications allow us to communicate editorial content to you (info alert, content highlighted by the editorial staff), and may, from time to time, be used for commercial offers. You can deactivate these notifications at any time in the settings of your smartphone.

 

Your rights regarding the acceptance and management of cookies

The registration of a cookie on your navigation terminal is subject to your wishes. You can modify your choices at any time regarding the acceptance or refusal of cookies placed on your terminal, either on your browser or online with different operators.

In order to manage cookies as closely as possible to your wishes, we invite you to configure your browser taking into account the purpose of cookies.

How to exercise your choices?

 

Make your choices on your browser

You can configure your browser software either so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be registered, or to systematically accept or refuse the registration of cookies in your terminal.

We alert you to the fact that any setting on your browser software concerning the refusal of technical and functional cookies will be likely to alter your browsing comfort on our websites, or even prevent the use of some of our services requiring the use of these same cookies.

Where applicable, we decline all responsibility for the consequences related to the degraded operation of our websites and our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and which you would have refused or deleted.

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies.

• Microsoft Internet Explorer
• Microsoft Edge
• Apple Safari
• Google Chrome
• Mozilla Firefox
• Opera

 

Adobe Flash Player Flash Cookies

Adobe Flash Player is a computer application that allows the rapid development of dynamic content using Flash computer language. Flash (and similar applications) remembers the settings, preferences and use of this content using a technology similar to cookies. However, Adobe Flash Player manages this information and your choices through an interface different from that provided by your browser software.

 

Insofar as your terminal is likely to view content developed with the Flash language, we invite you to access your Flash cookie management tools, directly from the site. http://www.adobe.com/fr.

 

“Do not track”

You can also configure your browser so that it sends a code indicating to websites that you do not wish to be tracked (“Do not track” option).

• Microsoft Internet Explorer
• Microsoft Edge
• Apple Safari
• Google Chrome
• Mozilla Firefox
• Opera

 

Make your choices online

For audience measurement cookies and analytical cookies

Analytical cookies allow us to obtain anonymous statistics of visits to our site in order to optimize it and detect any malfunctions. They are placed on our sites and applications by Google Analytics, Mailjet.

If you do not want our sites and services to store cookies in your browser for audience measurement purposes, you can click on the following links where you will find additional information:

• • Google Analytics Cookies
  • MailJet

For “Social Networks” cookies

To manage your data on Facebook

https://www.facebook.com/help/cookies/

Disabling these cookies therefore prevents any interaction with social networks.